Service & Repairs

The Lorus Service and Repair Centre is located at the SEIKO UK Ltd head office in Maidenhead.

For more information about servicing and repairs please contact our Customer Service Team.

Business Hours: Monday-Friday 8:30 – 17:00
Closed for Bank holidays

Please post your watch (we recommend via a recorded delivery service) to:

SUKL, First Floor, Building 1, Concorde Park, Maidenhead, Berkshire SL6 4BY

Please note: Service & Repairs via post/courier only. For security reasons, we ask you kindly not to visit our offices in person.
Please note that we can only accept watches from UK addresses.
Enclose your contact details, namely an email address, together with the reason you are sending your watch to our Service Centre.
Please ensure your name and address is shown on both the outside of the package as a return address and on the correspondence inside.
Please do not send your watch in a container or box that you would want returned, as packaging is discarded upon receipt at the Service Centre.
Package the timepiece with sufficient padding to protect it during transit and consider insuring the package to the appropriate replacement value in case of a loss during transit.
Upon receipt of the watch, it will be booked on to our system and after assessment, our Service Centre team will be in touch with you to discuss next steps.
If your Lorus watch is under warranty, you must provide proof of purchase and/or your completed Warranty Card.
Please note that this watch repairs policy will be governed by the terms set out in our Orders and Shipping; Pre-Orders, Deposits, Returns and Cancellations policies.