FREQUENTLY ASKED QUESTIONS

We do require your contact information and address to complete your account registration. If your registered information is incorrect or incomplete, we will try to contact you before fulfilling your order. If we are unable to get in touch, we may need to cancel your registration and your order.

Please only use an address located in the United Kingdom to register your account.

For help in recovering your password please contact our team here

You can update your personal information by logging into your account or by emailing us directly here.

You can add a new shipping address, register multiple shipping addresses, or update your billing address by logging into your account.

You will not be able to change the address displayed in your order history. If you would like to change your shipping address after your order was placed, please contact us directly as soon as possible.

If you would like to close your account please contact us directly here.

If you would like to unsubscribe from communications with us please contact us directly here.

We will notify you about our latest watch releases, news and services or collections which may be relevant to you.

You can pre-order some of our items listed. Pre-ordered items will be shipped to you when the item is available. If you would like to place a pre-order on any items which do not have a pre-order option available on the item page, please contact us directly.

Some items may be restocked. If you are waiting for an item to be restocked, please click the “Notify Me” button on the item detail page. As soon as it is back in stock, we will contact you.

If you are struggling to find the item you are interested in on our website, please contact us.

It is possible that the item is sold out or temporarily unavailable. Please contact us directly and we will confirm the availability.

We may be able to arrange a stock transfer for you, or offer a special-order service on items which are not available online. To discuss this service for an item which interests you, please contact us directly.

As the official UK brand retailer, all our prices are as stated on the website.

If you did not receive an “Order Confirmation” email, even though the order number was displayed on the screen after placing the order, there is a possibility that your order was not placed correctly. Please contact us directly and we will confirm your order status and details.

You can change the contents of your shopping bag including the items added and the quantity, before clicking the “PLACE ORDER” button.

After you place your order on the checkout page, you will not be able to change or cancel your order. Please contact us directly here with your order number and we will amend or cancel the order for you.

Please contact us directly with your order numbers.

The “Order History” feature is one of the benefits of creating an account. If you placed your order with your account login, your order information has been saved in the “Orders” section in your account.

If you placed your order as a guest, without registering for an account, please contact us directly to confirm your order history.

Please contact us if you would like to cancel your order before it is dispatched. We will refund your purchase within 3-5 working days.

As the official UK brand retailer, all our prices are as stated on the website.

The order date and credit card billing month may differ. You will receive an “Order Confirmation” email to confirm your payment method has been charged. Please contact us directly if you believe there has been a problem processing your order.

If you would like us to dispatch the items in your order to multiple delivery addresses, please place a separate order for each address or contact us directly after you placed your order.

We offer complimentary delivery on online orders above £50 within the UK, including the Channel Islands, Northern Ireland and the Scottish Islands. For any orders below £50 the shipping fee for delivery in the United Kingdom is £3.95.

We aim to deliver all orders within 5 working days but please allow additional processing time for orders placed on UK Bank Holidays. Our UK delivery is fulfilled through DPD courier services and you will be able to track the progress of your delivery on the DPD website.

We ship our orders with a DPD next day delivery service. You can track your order on the DPD website by entering the tracking number you received. If you did not receive a confirmation email with the tracking details, please contact us.

If you would like to receive your order on a specific day, please contact us.

Our orders are fulfilled by DPD however if you have special requirements, please contact us directly and we will do our best to assist you.

You can confirm the delivery status of your order by selecting “Confirm Delivery Status” in the “Delivery Notification” email. Alternatively, please contact us directly and we will do our best to assist you.

We deliver across the United Kingdom, Channel Islands and Isle of Man. Unfortunately, we do not ship to the Republic of Ireland, Falkland Islands, BFPO and PO Box addresses, nor any overseas addresses. For more information please contact us here.

For technical and quality reasons, we do not supply spare parts to our customers. We recommend that you send your watch to the our Service Centre at Maidenhead.

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces).

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Extreme Temperatures: Quartz watches are much less affected by extreme temperatures than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C.

If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but standard performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the colour of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

Metal bracelets should be washed carefully in water. If dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth.

If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the underside of the strap, but can also cause a perspiration rash on the wrist. If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth. When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration. Avoid leaving your strap watch in direct sunlight as the strap colour may fade.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Extreme Temperatures: Quartz watches are much less affected by extreme temperatures than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C.

If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but standard performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the colour of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

We make every possible effort to control the quality of our collections. If you believe you received a defective item please contact us directly. For more terms please refer to the “Returns and Refunds” page.

Your rights to end the contract will depend on the item that you have purchased, whether there is anything wrong with it, and when you decide to end the contract. To view our full Returns Policy please visit the following link: Returns and Refunds.